Choose your Isla Mujeres ferry departure
An Isla Mujeres ferry journey starts with the mainland pier. Puerto Juárez, also described as Gran Puerto, is one departure area in Cancún. Playa Tortugas and Playa Caracol are separate hotel-zone alternatives, while El Embarcadero is another hotel-zone terminal. Match the pier on your ticket to the destination given to your driver, rather than asking simply for the ferry to Isla Mujeres.
The crossing takes you to the island off Cancún in Quintana Roo. Costa Mujeres is a mainland area, so a room address there calls for a different arrival plan. For the journey from the airport, use the airport and mainland transport guide; this page concentrates on the passenger boat.
Hotel-zone piers and Puerto Juárez
Ultramar lists Puerto Juárez on Avenida José López Portillo, Playa Tortugas at kilometre 6.5 of Boulevard Kukulcán and Playa Caracol at kilometre 9.5. Xailing uses El Embarcadero at kilometre 4.5. These addresses help distinguish terminals with similar descriptions. A convenient pier depends on where you start in Cancún and where you need to return, rather than the ferry fare alone.
The regional tourism portal gives about 20 minutes for the Puerto Juárez crossing and describes the hotel-zone journey as longer. Xailing gives approximately 20 to 30 minutes for its own crossing and recommends arrival 30 minutes before departure. Road travel, ticket collection, waiting and boarding are separate parts of the journey. Leave space for them when arranging a boat excursion after arrival or a mainland connection after the return.
Ferry ticket
A round-trip ferry ticket connects Cancún and Isla Mujeres.
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Return ferry ticket with departure-pier choice
Arrange the passenger crossing to Isla Mujeres and back, selecting the Cancún pier that fits your journey. Deck charges and the Playa Caracol pier toll are extra.
MXN base fares and charges on top
At the tariff-page reading on 11 November 2026, Ultramar listed adult base fares of 290 MXN one way and 580 MXN return. The published child fares were 220 MXN one way and 440 MXN return. The same base amounts appeared for Puerto Juárez, Playa Tortugas and Playa Caracol. Keep these figures in Mexican pesos when comparing them with a booking price displayed in another currency.
Boarding costs sit outside those published base fares, and Playa Caracol has an additional pier charge payable locally. The return-ticket offer on this page includes the ferry journey in both directions, onboard amenities and restrooms. Its exclusions include a deck charge at check-in and the Playa Caracol pier toll; food and drinks are purchased separately. It covers the boat crossing, while your road transfer and meals need their own arrangements.
Xailing's product page, read on 11 November 2026, listed adult base fares of 290 MXN one way and 560 MXN return. Children aged 6 to 11 were listed at 220 MXN one way and 420 MXN return. Compare the departure address and applicable extras alongside the fare, especially if different members of your party qualify for different ticket categories.
Child tickets, schedules and ticket validity
Ultramar uses height in its child-ticket conditions: passengers taller than 1.20 metres pay the adult fare. Infants younger than one year travel without a ticket charge but still require a boarding pass. Ask the ticket desk about a child exactly at the height boundary. Xailing's age bands differ; for a five-year-old, establish the applicable category directly before paying.
Keep a dated departure list handy for both directions. In the Xailing list read on 11 November 2026, 15:00 was absent in both directions, so leave that gap in your planning. Weather and operating capacity can affect departures. An open ticket's six-month validity describes the period for using the purchased route, rather than the crossing duration or a reserved seat on a particular sailing.
Once ashore, plan the centre and an island outing around your return boat. A shorter visit can focus on Playa Norte and its public accesses. If an organised day at sea is the priority, compare catamaran excursions separately from ordinary passenger transport.
Ferry questions
Are Puerto Juárez and Gran Puerto different routes?
The regional tourism guide describes Puerto Juárez as Gran Puerto. Use the address on your ticket to reach the correct terminal within that departure area.
Does six months mean the journey length?
It is ticket validity for the purchased route. The regional crossing estimate from Puerto Juárez is about 20 minutes, with waiting and boarding additional.
Does a return ticket include airport transport?
The listed ferry ticket includes the boat journey in both directions. Arrange the airport road transfer separately and select the pier before arranging that transfer.